At La Nueva Boutique Hotel Hanoi, the safety of our guests is the top priority. The new guidelines for hotel cleanliness entitled “CLEAN & SAFE STAY” ensure the safety and security of our guests and employees. With these guidelines in place, our group hotels welcome you with a clean and safe environment, as “the new normal”.
Increased level of cleanliness / Hygiene
Public spaces (E.g. lobby, front desk, elevators, escalators, bathrooms), which are high-touch points, are frequently and regularly cleaned and disinfected.
For all guest rooms, the furniture, doors and door knobs, windows, bathroom, lighting switches and any high-touch points are cleaned and sanitized regularly.
Hand sanitizer station
Disinfection kits are stationed in public areas, in front of elevators, in front of reception desks and at the entrance to other facilities to allow our guests to easily sanitize their hands.
Room item cleanliness / Hygiene
Use of disinfectants for sanitization of high-touch points is thoroughly implemented. (TV remote control, telephone, tablet, hairdryer, hangers, etc.).
Higher food safety standards
All kitchen staff follow strict food preparation and cooking hygiene standards and wear masks, gloves and hats to enhance food safety.
All equipment used for room service is frequently sanitized. Food and drinks are served with a cover or lid. Also, to reduce close contact, food will be delivered outside the guest room.
The above guidelines for hotel cleanliness, “CLEAN & SAFE STAY,” may be amended based on policies of government/local authorities. Depending on the hotel, there may be additional safety measures.